Privacy Policy

1. Who We Are

Ticket Cove is a ticketing platform that enables users to discover and book tickets for live events.

For the purposes of data protection law, Ticket Cove is the data controller for personal data collected through this platform, except where data is shared with event promoters (see Section 6).

2. Information We Collect

When you use Ticket Cove, we may collect and process the following personal data:

• Identity data: name
• Contact data: email address
• Booking data: event details, ticket type, order history
• Payment data: billing information (processed via third-party providers)
• Technical data: IP address, browser type, device information
• Usage data: how you use our website

We do not store full payment card details.

3. How We Use Your Information

We use your personal data to:

• Process and manage ticket bookings
• Send booking confirmations and tickets
• Provide customer support
• Manage event attendance (e.g. check-in systems)
• Improve our platform and services
• Comply with legal obligations

4. Legal Basis for Processing

• Contract – to fulfil your ticket purchase
• Legal obligation – to comply with applicable laws
• Legitimate interests – to operate and improve our services
• Consent – where applicable (e.g. marketing communications)

5. Payment Processing

Payments are securely processed by third-party providers such as Stripe.

Ticket Cove does not store or have access to your full payment card details.

6. Event Promoters

When you book tickets, relevant personal data (such as your name, email address, and booking details) may be shared with the event promoter or organiser.

Promoters use this data to:

• Manage their event
• Respond to customer enquiries
• Administer entry (e.g. guest lists or check-in)

In these cases, promoters may act as independent data controllers of your data. You should refer to their privacy policies where applicable.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil your booking
• Comply with legal and financial obligations
• Resolve disputes

Typically, booking and transaction records may be retained for up to 6 years for accounting and legal purposes.

8. Data Security

We take appropriate technical and organisational measures to protect your data, including:

• Secure servers and encryption
• Restricted access to personal data
• Use of trusted third-party providers

However, no system is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations
• Standard contractual clauses

10. Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent (where applicable)

To exercise your rights, contact us at: info@ticket-cove.com

11. Cookies

Our website may use cookies and similar technologies to:

• Ensure the website functions properly
• Improve user experience
• Analyse usage

You can control cookies through your browser settings.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK’s data protection authority:

Information Commissioner's Office

Website: https://www.ico.org.uk

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Email: info@ticket-cove.com

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.